Order Hotline
UK : 01454 324486
Overseas : 44 1454 324486

UK Fax : 01454 324486
Overseas Fax : 44 1454 324486

Customer Support
UK : 01454 324486
Overseas : 44 1454 324486

For email contact please use Contact Us menu item

All products supplied by Andreas Crackers are supplied in accordance with English Law. It is the buyers responsibility to check laws or regulations that may be applicable in their area or country.

How do I order?

You can order by one of 3 ways

1. Securely online using your credit or debit card. We accept VISA, MasterCard, Switch, Delta, Maestro. Simply add required product to shopping basket / cart and proceed to checkout. Alternatively we accept payment by Paypal.
OR
order by post and send payment by post.

2. By telephone, UK callers ring on 01454 324486 Overseas callers please use your International access code + 44 1454 324486. We are able to accept credit card payment by telephone.

3. By post. Please mail cheques, postal orders, or International Money orders to:
Andreas Crackers - Stirling Close - Yate - Bristol - BS37 5UH/15 - United Kingdom

What Credit Cards do we Accept?

We operate both Mastercard SecureCode and Verified by Visa online security services for your added protection when purchasing online with us. We accept the following credit and debit cards
VISA, MASTERCARD, VISA DEBIT, Maestro,
and cheques made payable to Andreas Crackers

Delivery Charges

Delivery charges vary per number of items and shipping destination. Please refer to the Shipping Charges at the Checkout

VAT Policy

All prices show are inclusive of VAT at the current rate.

Our Guarantee

We aim to offer complete satisfaction, please refer to our complaints procedure below.

Ownership of Goods

Ownership of goods does not pass to the purchaser until the goods are paid in full.

Is it safe to use my credit or debit card?

Shopping with us is completely safe and our secure encryption carries a EnterpriseSSL Certificate.

When will you despatch my order?

All our items are usually in stock, and we aim to despatch within 72 hrs. Occasionally certain items are out of stock. If this happens, we will contact you to confirm when we expect to ship your order.

Which couriers do you use?
UK Orders :All orders are despatched by either ParcelForce or Royal Mail 1st

Overseas Orders: Standard Shipping orders are despatched by Royal Mail International, or Parcel Force World-wide. Delivery time usually within 7-14 days.

How do I return items?
a) Email us using Contact Us menu item to request a returns authorisation number.
b) We will email you back with the returns number and this must be included with the items you send back to us with a letter of explanation as to why you are sending goods back to us.
c) Send the goods back to us at the address stated. Please note that we are not responsible for packages not received - please send your items back by recorded delivery with insurance if necessary.
d) As soon as we receive your returns we will replace or refund you. We will refund you postage charges only if we shipped the product to you in error. Please ensure that you pack any returns well and we suggest you use recorded delivery .

Privacy Statement
Your information is held in confidence and not passed to any third party and you will not receive unsolicited e-mail or marketing information from us, unless you request it. Information supplied to us by you at time of ordering is 'collected lawfully and in accordance with the Data Protection Act 1998'. For further information on privacy contact us at andreagardner@andreascrackers.com

How do we protect customer information?
When you place orders via our secure server,. The encrytpion software secure server software (SSL) encrypts all information you input during the keying in of information and during transfer to us. Furthermore, as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

What are "cookies" and why are they used?
Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features which will enhance your shopping experience and to store items in your shopping basket for up to one hour. Most Web browsers automatically accept cookies as default, but you can normally change a setting within the Options Tab in your browser to accept them if you're having problems.

Will we disclose the information it collects to outside parties?
We do not sell, trade or rent your personal information to others.

Let Us Know What You Think.

We welcome your questions and comments about our site, service and your shopping experience with us. Please send comments to andreagardner@andreascrackers.com

Complaints Procedure
We aim to deal with all complaints fairly and effectively ensuring confidentiality at all times. Any complaint will be acknowledge within 5 working days and resolved as quickly as possible. Complaints should be sent to andreagardner@andreascrackers.com

Andrea Gardner - Andreas Crackers